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VisitEngland Accessible and Inclusive Tourism Toolkit for Businesses

VisitEngland has launched its new ‘Accessible and Inclusive Toolkit for Tourism Businesses’ in England.  

The toolkit includes practical guidance on providing an inclusive welcome, designing accessible buildings, employing disabled people and creating quality accessibility information.  The free toolkit includes case studies, top 20 tips and downloadable business specific actionable checklists to plan and prioritise improvements, as well as more aspirational technical design guidance.
About 30 organisations, including some of the leading disability charities and tourism and hospitality trade associations, have contributed to the development of the toolkit, which was launched in advance of the International Day of Persons with Disabilities on 3 December 2023.

National Accessible Scheme update (February 2023)

In support of the Government’s ambition for the UK to become the most accessible tourism destination in Europe, VisitBritain commissioned Tomorrow’s Tourism to undertake a full and independent review of the National Accessible Scheme (NAS).

The NAS was established in 1993 to help disabled travellers identify suitable accommodation more easily. The scheme awards a venue’s suitability for people with accessibility requirements. These are in common groupings, such as older and less-mobile guests-assisted wheelchair users, or people visual impairment.

The review was undertaken by 673 people with health conditions / people who travel with others with health conditions.

You can read the key findings on the VisitBritain website.

National Accessible Scheme next steps

In line with the review’s recommendation, the National Accessible Scheme has closed to new participants and will cease on 31 July 2025.